FAQ
1) I want to attend the Aeneas event in several cities. Can I view the entire Aeneas schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Aeneas tour dates to simplify your shopping experience. Just search Aeneas or browse the theater section for Aeneas. There you will see the Aeneas schedule listed and you'll find the dates that the Aeneas event will be held in your desired locations. If you have been to a theater event before then be sure to select the best seats for your preference. If you haven't seen Aeneas or been to a theater or other theater event then feel free to just ask one of our ticket specialists.
2) How do I make sure that the Aeneas discount code is properly applied to my other theater order?All of our tickets are offered at discounted prices. However, if a Aeneas discount code was provided, simply enter it in the proper area at checkout. Once you enter the Aeneas discount code, scroll up and verify that the discount code was applied for your Aeneas tickets. If you still have questions, you can send our theater ticket team an email and we will confirm your discount code validity.
3) What do I do if the other theater event that I have tickets for is cancelled and no replacement Aeneas event is scheduled?We suggest calling your ticket broker that was listed on your Aeneas order receipt. You may need to return the Aeneas tickets to receive a full refund. If you have received your Aeneas tickets electronically, you do not need to return them. The other theater ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
4) What do I do if the Aeneas start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the theater venue to determine the correct start time for the Aeneas event. They would be happy to let you know of any changes to the Aeneas event.
5) Why are there sometimes fees charged for picking up Aeneas tickets?Last minute Aeneas orders may be subject to an additional fee because of the logistics of getting your Aeneas tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.