FAQ
1) Is there a way for me to verify that my Andres Acosta tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Andres Acosta, or any other, tickets. However, TicketSupply.com verifies that all Andres Acosta tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
2) I think I may have received the wrong Andres Acosta tickets. What do I do?It is rare that a buyer will receive the wrong Andres Acosta tickets, but accidents can happen. If you believe that you have received the incorrect Andres Acosta tickets, please contact the ticket broker that is listed on your Andres Acosta receipt and provide your order number. Please note that your name isn't always the name on the pop & rock tickets and that isn't a problem, those are your concert tickets. If the Andres Acosta tickets are in a better section, then the ticket broker might have decided to upgrade your Andres Acosta tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Andres Acosta tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on pop & rock tickets so you should not have any concerns.
3) What do I do if the Andres Acosta event that I had tickets for is postponed and rescheduled but I cannot go?If the Andres Acosta event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Andres Acosta tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Andres Acosta schedule to reflect the new date. TicketSupply.com is not responsible for postponed Andres Acosta events and can not issue any refunds for these. If there is no rescheduled date and the Andres Acosta event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
4) I bought Andres Acosta tickets but now I don't want to go. How do I cancel my order?Unfortunately, because pop & rock tickets are a one-of-a-kind item our Andres Acosta ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
5) Why are there sometimes fees charged for picking up Andres Acosta tickets?Last minute Andres Acosta orders may be subject to an additional fee because of the logistics of getting your Andres Acosta tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.