FAQ
1) Is there a way for me to verify that my Brand New Heavies tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Brand New Heavies, or any other, tickets. However, TicketSupply.com verifies that all Brand New Heavies tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
2) I think I may have received the wrong Brand New Heavies tickets. What do I do?It is rare that a buyer will receive the wrong Brand New Heavies tickets, but accidents can happen. If you believe that you have received the incorrect Brand New Heavies tickets, please contact the ticket broker that is listed on your Brand New Heavies receipt and provide your order number. Please note that your name isn't always the name on the rap & hip hop tickets and that isn't a problem, those are your concert tickets. If the Brand New Heavies tickets are in a better section, then the ticket broker might have decided to upgrade your Brand New Heavies tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Brand New Heavies tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on rap & hip hop tickets so you should not have any concerns.
3) I bought Brand New Heavies tickets but now I don't want to go. How do I cancel my order?Unfortunately, because rap & hip hop tickets are a one-of-a-kind item our Brand New Heavies ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
4) What do I do if my order for Brand New Heavies tickets has not been confirmed by the ticket broker?If the rap & hip hop ticket broker has not confirmed your order for Brand New Heavies tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Brand New Heavies order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Brand New Heavies tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Brand New Heavies tickets, we will try to find those with a similar price and location. However, supply and demand for rap & hip hop events dictate price and location so there are no guarantees.
5) Why do Brand New Heavies tickets within the same section have different prices?TicketSupply.com is an open ticket broker marketplace for Brand New Heavies. When you purchase tickets to Brand New Heavies you are purchasing from accredited ticket broker companies. The reason the tickets for Brand New Heavies vary in price in the same section is due to different ticket brokers listing the Brand New Heavies tickets. These brokers often list Brand New Heavies tickets competitively based on market standards and availability but their perception and expenses of obtaining the Brand New Heavies tickets are different per broker.