FAQ
1) What do I do if the Brick and Mortar event that I had tickets for is postponed and rescheduled but I cannot go?If the Brick and Mortar event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Brick and Mortar tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Brick and Mortar schedule to reflect the new date. TicketSupply.com is not responsible for postponed Brick and Mortar events and can not issue any refunds for these. If there is no rescheduled date and the Brick and Mortar event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if the r & b & soul event that I have tickets for is cancelled and no replacement Brick and Mortar event is scheduled?We suggest calling your ticket broker that was listed on your Brick and Mortar order receipt. You may need to return the Brick and Mortar tickets to receive a full refund. If you have received your Brick and Mortar tickets electronically, you do not need to return them. The r & b & soul ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
3) I want to attend the Brick and Mortar event in several cities. Can I view the entire Brick and Mortar schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Brick and Mortar tour dates to simplify your shopping experience. Just search Brick and Mortar or browse the concert section for Brick and Mortar. There you will see the Brick and Mortar schedule listed and you'll find the dates that the Brick and Mortar event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen Brick and Mortar or been to a concert or r & b & soul event then feel free to just ask one of our ticket specialists.
4) I do not want to miss the upcoming event for Brick and Mortar. Do you have the event schedule?Yes! All information about the Brick and Mortar tour is posted as soon as it is made public. Use the TicketSupply.com web site to view the Brick and Mortar schedule. The schedule will be available in the concert, r & b & soul section. Look for your location and purchase the cheapest tickets available for this excellent concert event. You can also stay fully informed by signing up for our newsletter, we have information about Brick and Mortar regularly.
5) How do I find the seats for Brick and Mortar tickets?On the page containing Brick and Mortar ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Brick and Mortar seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Brick and Mortar ticket notes.