FAQ
1) I purchased more than one Carlos Vives ticket, are all the seats together?Unless it is clearly noted on the Carlos Vives ticket notes, all of the tickets for the Carlos Vives event are seated together. If you already purchased, you would most likely be able to see if they were not consecutive seating on your Carlos Vives receipt.
2) Do you provide information regarding the Carlos Vives?Yes, we list additional information about the Carlos Vives so you can ensure that this is the latin event that you wish to attend. You can also find more information about the concert venue. This will allow you to verify that it is the proper event before you make your Carlos Vives ticket purchase.
3) I think I may have received the wrong Carlos Vives tickets. What do I do?It is rare that a buyer will receive the wrong Carlos Vives tickets, but accidents can happen. If you believe that you have received the incorrect Carlos Vives tickets, please contact the ticket broker that is listed on your Carlos Vives receipt and provide your order number. Please note that your name isn't always the name on the latin tickets and that isn't a problem, those are your concert tickets. If the Carlos Vives tickets are in a better section, then the ticket broker might have decided to upgrade your Carlos Vives tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Carlos Vives tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on latin tickets so you should not have any concerns.
4) What do I do if my order for Carlos Vives tickets has not been confirmed by the ticket broker?If the latin ticket broker has not confirmed your order for Carlos Vives tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Carlos Vives order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Carlos Vives tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Carlos Vives tickets, we will try to find those with a similar price and location. However, supply and demand for latin events dictate price and location so there are no guarantees.
5) How do I find the seats for Carlos Vives tickets?On the page containing Carlos Vives ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Carlos Vives seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Carlos Vives ticket notes.