FAQ
1) Where does TicketSupply.com get the Digital Underground tickets it offers for sale?The Digital Underground tickets on TicketSupply.com are obtained by a ticket broker who finds individuals, businesses, season ticket holders, who can't attend the event and will purchase them for you. Our 100% guarantees that your Digital Underground tickets are authentic and valid for entry!
2) Why isn't my name displayed on my Digital Underground tickets?You are purchasing these Digital Underground tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Digital Underground event. Since the concert venue only scans the ticket barcodes, the name on the Digital Underground ticket is irrelevant. It should not prevent you from seeing Digital Underground and experiencing the full rap & hip hop event.
3) I think I may have received the wrong Digital Underground tickets. What do I do?It is rare that a buyer will receive the wrong Digital Underground tickets, but accidents can happen. If you believe that you have received the incorrect Digital Underground tickets, please contact the ticket broker that is listed on your Digital Underground receipt and provide your order number. Please note that your name isn't always the name on the rap & hip hop tickets and that isn't a problem, those are your concert tickets. If the Digital Underground tickets are in a better section, then the ticket broker might have decided to upgrade your Digital Underground tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Digital Underground tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on rap & hip hop tickets so you should not have any concerns.
4) How do I find parking information, security procedures, and the Digital Underground gate opening times for the venue?The best way to get the most accurate and updated Digital Underground event details is to contact venue directly. A rap & hip hop representative will be able to direct you to find more information about parking and any relevant security details for the Digital Underground event. The representative will also be able to provide you with the Digital Underground gate/door opening times. In most cases, this Digital Underground event information will also be available on the venues web site.
5) What do I do if the Digital Underground event that I had tickets for is postponed and rescheduled but I cannot go?If the Digital Underground event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Digital Underground tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Digital Underground schedule to reflect the new date. TicketSupply.com is not responsible for postponed Digital Underground events and can not issue any refunds for these. If there is no rescheduled date and the Digital Underground event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.