FAQ
1) What do I do if I received an error message when placing my DNCE ticket order?If you see an error message when you are placing your order for DNCE tickets, check to make sure that the details you provided on the DNCE order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
2) What do I do if the alternative event that I have tickets for is cancelled and no replacement DNCE event is scheduled?We suggest calling your ticket broker that was listed on your DNCE order receipt. You may need to return the DNCE tickets to receive a full refund. If you have received your DNCE tickets electronically, you do not need to return them. The alternative ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
3) I want to attend the DNCE event in several cities. Can I view the entire DNCE schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the DNCE tour dates to simplify your shopping experience. Just search DNCE or browse the concert section for DNCE. There you will see the DNCE schedule listed and you'll find the dates that the DNCE event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen DNCE or been to a concert or alternative event then feel free to just ask one of our ticket specialists.
4) What do I do if the DNCE start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the DNCE event. They would be happy to let you know of any changes to the DNCE event.
5) Why are there sometimes fees charged for picking up DNCE tickets?Last minute DNCE orders may be subject to an additional fee because of the logistics of getting your DNCE tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.