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FAQ
1) There isn't time to ship my Dopapod tickets; can I get my tickets at will call?Yes, you can either get your Dopapod tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your Dopapod ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your r & b & soul tickets. Note: If you are picking your Dopapod tickets up at will call, be sure to bring your ID to the box office window.
2) I think I may have received the wrong Dopapod tickets. What do I do?It is rare that a buyer will receive the wrong Dopapod tickets, but accidents can happen. If you believe that you have received the incorrect Dopapod tickets, please contact the ticket broker that is listed on your Dopapod receipt and provide your order number. Please note that your name isn't always the name on the r & b & soul tickets and that isn't a problem, those are your concert tickets. If the Dopapod tickets are in a better section, then the ticket broker might have decided to upgrade your Dopapod tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Dopapod tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on r & b & soul tickets so you should not have any concerns.
3) How do I find the seats for Dopapod tickets?On the page containing Dopapod ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Dopapod seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Dopapod ticket notes.
4) What do I do if my order for Dopapod tickets has not been confirmed by the ticket broker?If the r & b & soul ticket broker has not confirmed your order for Dopapod tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Dopapod order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Dopapod tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Dopapod tickets, we will try to find those with a similar price and location. However, supply and demand for r & b & soul events dictate price and location so there are no guarantees.
5) How do I know if the Dopapod event has been cancelled due to inclement weather?If inclement weather is being experienced on the day of the Dopapod event, contact the venue to see if the event has been postponed or cancelled. The concert venue will have the most updated Dopapod event information along with any alternate parking arrangements due to treacherous conditions in and around the location.