FAQ
1) I think I may have received the wrong Empire Beats tickets. What do I do?It is rare that a buyer will receive the wrong Empire Beats tickets, but accidents can happen. If you believe that you have received the incorrect Empire Beats tickets, please contact the ticket broker that is listed on your Empire Beats receipt and provide your order number. Please note that your name isn't always the name on the r & b & soul tickets and that isn't a problem, those are your concert tickets. If the Empire Beats tickets are in a better section, then the ticket broker might have decided to upgrade your Empire Beats tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Empire Beats tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on r & b & soul tickets so you should not have any concerns.
2) What if I don't know which concert event I want to see?If you like concert events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "Empire Beats"). Or, you can locate all performers at a particular concert venue and choose that way.
3) As a buyer of Empire Beats tickets, what are my responsibilities?TicketSupply.com requires all Empire Beats ticket buyers to review and understand that all sales are final and that Empire Beats ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any r & b & soul ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your Empire Beats tickets will be good for the rescheduled date.
4) How can I find concert tickets to see Empire Beats on TicketSupply.com?Browse the concert section of the site or type Empire Beats into the search box on the site. TicketSupply.com always offers Empire Beats tickets at the best-price online. If you are looking for another concert or r & b & soul event then be sure to act quickly so you find the best-priced r & b & soul tickets and seats from our large inventory!
5) What do I do if the r & b & soul event that I have tickets for is cancelled and no replacement Empire Beats event is scheduled?We suggest calling your ticket broker that was listed on your Empire Beats order receipt. You may need to return the Empire Beats tickets to receive a full refund. If you have received your Empire Beats tickets electronically, you do not need to return them. The r & b & soul ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.