FAQ
1) I bought Gisela Joao tickets but now I don't want to go. How do I cancel my order?Unfortunately, because latin tickets are a one-of-a-kind item our Gisela Joao ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
2) What do I do if I never received or I accidentally deleted the email needed to print my Gisela Joao tickets?If you did not receive the email needed to print your Gisela Joao tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Gisela Joao receipt. They can resend the Gisela Joao tickets for you. If you are unable to find your latin ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
3) What do I do if the Gisela Joao event that I had tickets for is postponed and rescheduled but I cannot go?If the Gisela Joao event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Gisela Joao tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Gisela Joao schedule to reflect the new date. TicketSupply.com is not responsible for postponed Gisela Joao events and can not issue any refunds for these. If there is no rescheduled date and the Gisela Joao event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
4) Is there a guarantee for the delivery of your Gisela Joao tickets?You will be notified of the approximate ship date after you order. Typically Gisela Joao tickets are shipped within 1 business day but there may be cases where the latin tickets are not shipped right away. We guarantee that your Gisela Joao tickets will arrive to you in time for the event. If it is not possible to get your Gisela Joao tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the latin event.
5) Do you provide any guarantees for my Gisela Joao tickets?Yes we do! Once the ticket broker has confirmed your order, TicketSupply.com guarantees that your Gisela Joao tickets will be authentic and that you will receive them in time to attend the Gisela Joao event. If the Gisela Joao tickets are hard tickets, they will be mailed to you. If Gisela Joao tickets are emailable or are digital tickets, the broker may email them to you for your convenience.