FAQ
1) What do I do if the Helgi Jonsson event that I had tickets for is postponed and rescheduled but I cannot go?If the Helgi Jonsson event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Helgi Jonsson tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Helgi Jonsson schedule to reflect the new date. TicketSupply.com is not responsible for postponed Helgi Jonsson events and can not issue any refunds for these. If there is no rescheduled date and the Helgi Jonsson event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if I received an error message when placing my Helgi Jonsson ticket order?If you see an error message when you are placing your order for Helgi Jonsson tickets, check to make sure that the details you provided on the Helgi Jonsson order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
3) What do I do if the pop & rock event that I have tickets for is cancelled and no replacement Helgi Jonsson event is scheduled?We suggest calling your ticket broker that was listed on your Helgi Jonsson order receipt. You may need to return the Helgi Jonsson tickets to receive a full refund. If you have received your Helgi Jonsson tickets electronically, you do not need to return them. The pop & rock ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
4) How do I make sure that the Helgi Jonsson discount code is properly applied to my pop & rock order?All of our tickets are offered at discounted prices. However, if a Helgi Jonsson discount code was provided, simply enter it in the proper area at checkout. Once you enter the Helgi Jonsson discount code, scroll up and verify that the discount code was applied for your Helgi Jonsson tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
5) Why are there sometimes fees charged for picking up Helgi Jonsson tickets?Last minute Helgi Jonsson orders may be subject to an additional fee because of the logistics of getting your Helgi Jonsson tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.