FAQ
1) What do I do if my order for Higher Grounds Music Festival tickets has not been confirmed by the ticket broker?If the festival & tour ticket broker has not confirmed your order for Higher Grounds Music Festival tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Higher Grounds Music Festival order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Higher Grounds Music Festival tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Higher Grounds Music Festival tickets, we will try to find those with a similar price and location. However, supply and demand for festival & tour events dictate price and location so there are no guarantees.
2) How do I find parking information, security procedures, and the Higher Grounds Music Festival gate opening times for the venue?The best way to get the most accurate and updated Higher Grounds Music Festival event details is to contact venue directly. A festival & tour representative will be able to direct you to find more information about parking and any relevant security details for the Higher Grounds Music Festival event. The representative will also be able to provide you with the Higher Grounds Music Festival gate/door opening times. In most cases, this Higher Grounds Music Festival event information will also be available on the venues web site.
3) I think I may have received the wrong Higher Grounds Music Festival tickets. What do I do?It is rare that a buyer will receive the wrong Higher Grounds Music Festival tickets, but accidents can happen. If you believe that you have received the incorrect Higher Grounds Music Festival tickets, please contact the ticket broker that is listed on your Higher Grounds Music Festival receipt and provide your order number. Please note that your name isn't always the name on the festival & tour tickets and that isn't a problem, those are your concert tickets. If the Higher Grounds Music Festival tickets are in a better section, then the ticket broker might have decided to upgrade your Higher Grounds Music Festival tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Higher Grounds Music Festival tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on festival & tour tickets so you should not have any concerns.
4) Why isn't my name displayed on my Higher Grounds Music Festival tickets?You are purchasing these Higher Grounds Music Festival tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Higher Grounds Music Festival event. Since the concert venue only scans the ticket barcodes, the name on the Higher Grounds Music Festival ticket is irrelevant. It should not prevent you from seeing Higher Grounds Music Festival and experiencing the full festival & tour event.
5) I want to purchase festival & tour tickets but I don't know if an event for Higher Grounds Music Festival is planned in the near future. How do I find information about the Higher Grounds Music Festival schedule?TicketSupply.com posts the Higher Grounds Music Festival schedule if it has been made public. You can view the Higher Grounds Music Festival schedule on our site and select the date you want to attend (if available). Our site will supply a list of all available tickets to see Higher Grounds Music Festival. Just select the tickets you want, make a purchase, and get ready to attend that festival & tour event of a lifetime!