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FAQ
1) I think I may have received the wrong Jagged Edge tickets. What do I do?It is rare that a buyer will receive the wrong Jagged Edge tickets, but accidents can happen. If you believe that you have received the incorrect Jagged Edge tickets, please contact the ticket broker that is listed on your Jagged Edge receipt and provide your order number. Please note that your name isn't always the name on the r & b & soul tickets and that isn't a problem, those are your concert tickets. If the Jagged Edge tickets are in a better section, then the ticket broker might have decided to upgrade your Jagged Edge tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Jagged Edge tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on r & b & soul tickets so you should not have any concerns.
2) What do I do if my order for Jagged Edge tickets has not been confirmed by the ticket broker?If the r & b & soul ticket broker has not confirmed your order for Jagged Edge tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Jagged Edge order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Jagged Edge tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Jagged Edge tickets, we will try to find those with a similar price and location. However, supply and demand for r & b & soul events dictate price and location so there are no guarantees.
3) How do I find parking information, security procedures, and the Jagged Edge gate opening times for the venue?The best way to get the most accurate and updated Jagged Edge event details is to contact venue directly. A r & b & soul representative will be able to direct you to find more information about parking and any relevant security details for the Jagged Edge event. The representative will also be able to provide you with the Jagged Edge gate/door opening times. In most cases, this Jagged Edge event information will also be available on the venues web site.
4) How do I find the seats for Jagged Edge tickets?On the page containing Jagged Edge ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Jagged Edge seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Jagged Edge ticket notes.
5) Why isn't my name displayed on my Jagged Edge tickets?You are purchasing these Jagged Edge tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Jagged Edge event. Since the concert venue only scans the ticket barcodes, the name on the Jagged Edge ticket is irrelevant. It should not prevent you from seeing Jagged Edge and experiencing the full r & b & soul event.