FAQ
1) What do I do if the new age event that I have tickets for is cancelled and no replacement Joyfest event is scheduled?We suggest calling your ticket broker that was listed on your Joyfest order receipt. You may need to return the Joyfest tickets to receive a full refund. If you have received your Joyfest tickets electronically, you do not need to return them. The new age ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) What do I do if the Joyfest event that I had tickets for is postponed and rescheduled but I cannot go?If the Joyfest event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Joyfest tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Joyfest schedule to reflect the new date. TicketSupply.com is not responsible for postponed Joyfest events and can not issue any refunds for these. If there is no rescheduled date and the Joyfest event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) I bought Joyfest tickets but now I don't want to go. How do I cancel my order?Unfortunately, because new age tickets are a one-of-a-kind item our Joyfest ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
4) Help!!! I lost my Joyfest tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your Joyfest tickets. You can contact the ticket broker to see if he or she can have the venue resend the Joyfest tickets. However, there are no guarantees so it is important that you keep the Joyfest tickets safe once you receive them. You can find your Joyfest ticket broker's information on your receipt that was emailed to you.
5) I purchased more than one Joyfest ticket, are all the seats together?Unless it is clearly noted on the Joyfest ticket notes, all of the tickets for the Joyfest event are seated together. If you already purchased, you would most likely be able to see if they were not consecutive seating on your Joyfest receipt.