FAQ
1) What do I do if the La Luz event that I had tickets for is postponed and rescheduled but I cannot go?If the La Luz event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the La Luz tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the La Luz schedule to reflect the new date. TicketSupply.com is not responsible for postponed La Luz events and can not issue any refunds for these. If there is no rescheduled date and the La Luz event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if my order for La Luz tickets has not been confirmed by the ticket broker?If the latin ticket broker has not confirmed your order for La Luz tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the La Luz order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other La Luz tickets for you or we will allow you to cancel the order for a refund. When looking for alternate La Luz tickets, we will try to find those with a similar price and location. However, supply and demand for latin events dictate price and location so there are no guarantees.
3) Do you have La Luz event tickets?Yes, TicketSupply.com offers tickets for La Luz at the lowest prices available. You can easily search our site by typing "La Luz" in the search box. Or you can browse to that page directly by visiting concert and then clicking latin. This will allow you to view the entire inventory of low-priced La Luz tickets; you can even view seat information for each La Luz ticket, which allows you to make the most informed purchasing decision to see your latin event!
4) What do I do if I received an error message when placing my La Luz ticket order?If you see an error message when you are placing your order for La Luz tickets, check to make sure that the details you provided on the La Luz order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
5) What do I do if the latin event that I have tickets for is cancelled and no replacement La Luz event is scheduled?We suggest calling your ticket broker that was listed on your La Luz order receipt. You may need to return the La Luz tickets to receive a full refund. If you have received your La Luz tickets electronically, you do not need to return them. The latin ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.