FAQ
1) What do I do if the rap & hip hop event that I have tickets for is cancelled and no replacement Lance Butters event is scheduled?We suggest calling your ticket broker that was listed on your Lance Butters order receipt. You may need to return the Lance Butters tickets to receive a full refund. If you have received your Lance Butters tickets electronically, you do not need to return them. The rap & hip hop ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) Can my Lance Butters tickets be sent to an address other than my billing address?Lance Butters tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some Lance Butters ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific Lance Butters tickets can be electronic tickets, please contact our customer support and they can help you find this information.
3) I think I may have received the wrong Lance Butters tickets. What do I do?It is rare that a buyer will receive the wrong Lance Butters tickets, but accidents can happen. If you believe that you have received the incorrect Lance Butters tickets, please contact the ticket broker that is listed on your Lance Butters receipt and provide your order number. Please note that your name isn't always the name on the rap & hip hop tickets and that isn't a problem, those are your concert tickets. If the Lance Butters tickets are in a better section, then the ticket broker might have decided to upgrade your Lance Butters tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Lance Butters tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on rap & hip hop tickets so you should not have any concerns.
4) As a buyer of Lance Butters tickets, what are my responsibilities?TicketSupply.com requires all Lance Butters ticket buyers to review and understand that all sales are final and that Lance Butters ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any rap & hip hop ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your Lance Butters tickets will be good for the rescheduled date.
5) What if I don't know which concert event I want to see?If you like concert events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "Lance Butters"). Or, you can locate all performers at a particular concert venue and choose that way.