FAQ
1) How do I know I am getting a good price when buying festival & tour tickets to see Moondance Jam?Our website specializes in sold-out and unavailable seating for Moondance Jam events and many others. When you purchase Moondance Jam tickets from us you can rest assured that our prices are cheaper than our competitors. When you are comparing the prices, consider the Moondance Jam ticket availability, festival & tour event popularity, and the expenses that ticket brokers incur when they obtained the Moondance Jam tickets.
2) When do the tickets for Moondance Jam go on sale? Check the Moondance Jam event schedule on our site. In many cases, tickets have already gone on sale for this festival & tour event and are available to purchase on the Moondance Jam page. Use our site to get your Moondance Jam tickets now at the lowest prices available. Don't hesitate or you might miss seeing this landmark concert event!
3) What do I do if my order for Moondance Jam tickets has not been confirmed by the ticket broker?If the festival & tour ticket broker has not confirmed your order for Moondance Jam tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Moondance Jam order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Moondance Jam tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Moondance Jam tickets, we will try to find those with a similar price and location. However, supply and demand for festival & tour events dictate price and location so there are no guarantees.
4) I think I may have received the wrong Moondance Jam tickets. What do I do?It is rare that a buyer will receive the wrong Moondance Jam tickets, but accidents can happen. If you believe that you have received the incorrect Moondance Jam tickets, please contact the ticket broker that is listed on your Moondance Jam receipt and provide your order number. Please note that your name isn't always the name on the festival & tour tickets and that isn't a problem, those are your concert tickets. If the Moondance Jam tickets are in a better section, then the ticket broker might have decided to upgrade your Moondance Jam tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Moondance Jam tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on festival & tour tickets so you should not have any concerns.
5) Why isn't my name displayed on my Moondance Jam tickets?You are purchasing these Moondance Jam tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Moondance Jam event. Since the concert venue only scans the ticket barcodes, the name on the Moondance Jam ticket is irrelevant. It should not prevent you from seeing Moondance Jam and experiencing the full festival & tour event.