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FAQ
1) What if the MTV Pre-VMA Concert event is postponed?If the MTV Pre-VMA Concert event is postponed, your MTV Pre-VMA Concert tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your MTV Pre-VMA Concert tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your MTV Pre-VMA Concert tickets.
2) Can my MTV Pre-VMA Concert tickets be sent to an address other than my billing address?MTV Pre-VMA Concert tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some MTV Pre-VMA Concert ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific MTV Pre-VMA Concert tickets can be electronic tickets, please contact our customer support and they can help you find this information.
3) How do I make sure that the MTV Pre-VMA Concert discount code is properly applied to my pop & rock order?All of our tickets are offered at discounted prices. However, if a MTV Pre-VMA Concert discount code was provided, simply enter it in the proper area at checkout. Once you enter the MTV Pre-VMA Concert discount code, scroll up and verify that the discount code was applied for your MTV Pre-VMA Concert tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
4) What do I do if the MTV Pre-VMA Concert start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the MTV Pre-VMA Concert event. They would be happy to let you know of any changes to the MTV Pre-VMA Concert event.
5) Why are there sometimes fees charged for picking up MTV Pre-VMA Concert tickets?Last minute MTV Pre-VMA Concert orders may be subject to an additional fee because of the logistics of getting your MTV Pre-VMA Concert tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.