FAQ
1) I ordered my Phil Lesh tickets. When will they ship?Once you have ordered your Phil Lesh tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Phil Lesh tickets using the website link and/or contact your ticket broker for more information. We guarantee that your alternative tickets will arrive in time for the Phil Lesh event!
2) What do I do if the Phil Lesh start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Phil Lesh event. They would be happy to let you know of any changes to the Phil Lesh event.
3) How do I make sure that the Phil Lesh discount code is properly applied to my alternative order?All of our tickets are offered at discounted prices. However, if a Phil Lesh discount code was provided, simply enter it in the proper area at checkout. Once you enter the Phil Lesh discount code, scroll up and verify that the discount code was applied for your Phil Lesh tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
4) What do I do if my order for Phil Lesh tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for Phil Lesh tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Phil Lesh order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Phil Lesh tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Phil Lesh tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.
5) How do I find parking information, security procedures, and the Phil Lesh gate opening times for the venue?The best way to get the most accurate and updated Phil Lesh event details is to contact venue directly. A alternative representative will be able to direct you to find more information about parking and any relevant security details for the Phil Lesh event. The representative will also be able to provide you with the Phil Lesh gate/door opening times. In most cases, this Phil Lesh event information will also be available on the venues web site.