FAQ1) What do I do if my order for Plan B tickets has not been confirmed by the ticket broker?
If the alternative ticket broker has not confirmed your order for Plan B tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Plan B order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Plan B tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Plan B tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.2) How do I find parking information, security procedures, and the Plan B gate opening times for the venue?
The best way to get the most accurate and updated Plan B event details is to contact venue directly. A alternative representative will be able to direct you to find more information about parking and any relevant security details for the Plan B event. The representative will also be able to provide you with the Plan B gate/door opening times. In most cases, this Plan B event information will also be available on the venues web site.3) Why isn't my name displayed on my Plan B tickets?
You are purchasing these Plan B tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Plan B event. Since the concert venue only scans the ticket barcodes, the name on the Plan B ticket is irrelevant. It should not prevent you from seeing Plan B and experiencing the full alternative event.4) I ordered my Plan B tickets. When will they ship?
Once you have ordered your Plan B tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Plan B tickets using the website link and/or contact your ticket broker for more information. We guarantee that your alternative tickets will arrive in time for the Plan B event!5) As a buyer of Plan B tickets, what are my responsibilities?
TicketSupply.com requires all Plan B ticket buyers to review and understand that all sales are final and that Plan B ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any alternative ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your Plan B tickets will be good for the rescheduled date.