FAQ
1) What do I do if the Rockfest event that I had tickets for is postponed and rescheduled but I cannot go?If the Rockfest event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Rockfest tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Rockfest schedule to reflect the new date. TicketSupply.com is not responsible for postponed Rockfest events and can not issue any refunds for these. If there is no rescheduled date and the Rockfest event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if I never received or I accidentally deleted the email needed to print my Rockfest tickets?If you did not receive the email needed to print your Rockfest tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Rockfest receipt. They can resend the Rockfest tickets for you. If you are unable to find your festival & tour ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
3) Who determines the face value of my Rockfest ticket?The artist, venue, or promoter determines the face value of your Rockfest ticket. TicketSupply.com does not play any role in determining face values of Rockfest or other tickets. Additional charges that may be included in concert tickets price are a facility charge, convenience charge, order processing fee, taxes, and delivery price.
4) How do I print my electronic festival & tour tickets to see Rockfest?You will need a printer and may need Adobe Reader (which is free) to print any Rockfest tickets that are delivered electronically. You will either receive an email containing a link to download and print the tickets or receive the tickets as an attachment to that email.
5) Is there a guarantee for the delivery of your Rockfest tickets?You will be notified of the approximate ship date after you order. Typically Rockfest tickets are shipped within 1 business day but there may be cases where the festival & tour tickets are not shipped right away. We guarantee that your Rockfest tickets will arrive to you in time for the event. If it is not possible to get your Rockfest tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the festival & tour event.