FAQ
1) What do I do if my order for Saul Hernandez tickets has not been confirmed by the ticket broker?If the latin ticket broker has not confirmed your order for Saul Hernandez tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Saul Hernandez order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Saul Hernandez tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Saul Hernandez tickets, we will try to find those with a similar price and location. However, supply and demand for latin events dictate price and location so there are no guarantees.
2) I think I may have received the wrong Saul Hernandez tickets. What do I do?It is rare that a buyer will receive the wrong Saul Hernandez tickets, but accidents can happen. If you believe that you have received the incorrect Saul Hernandez tickets, please contact the ticket broker that is listed on your Saul Hernandez receipt and provide your order number. Please note that your name isn't always the name on the latin tickets and that isn't a problem, those are your concert tickets. If the Saul Hernandez tickets are in a better section, then the ticket broker might have decided to upgrade your Saul Hernandez tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Saul Hernandez tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on latin tickets so you should not have any concerns.
3) I want to attend the Saul Hernandez event in several cities. Can I view the entire Saul Hernandez schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Saul Hernandez tour dates to simplify your shopping experience. Just search Saul Hernandez or browse the concert section for Saul Hernandez. There you will see the Saul Hernandez schedule listed and you'll find the dates that the Saul Hernandez event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen Saul Hernandez or been to a concert or latin event then feel free to just ask one of our ticket specialists.
4) What do I do if the Saul Hernandez start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Saul Hernandez event. They would be happy to let you know of any changes to the Saul Hernandez event.
5) I ordered my Saul Hernandez tickets. When will they ship?Once you have ordered your Saul Hernandez tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Saul Hernandez tickets using the website link and/or contact your ticket broker for more information. We guarantee that your latin tickets will arrive in time for the Saul Hernandez event!