FAQ
1) Why isn't my name displayed on my Silbermond tickets?You are purchasing these Silbermond tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Silbermond event. Since the concert venue only scans the ticket barcodes, the name on the Silbermond ticket is irrelevant. It should not prevent you from seeing Silbermond and experiencing the full other concert event.
2) What do I do if the other concert event that I have tickets for is cancelled and no replacement Silbermond event is scheduled?We suggest calling your ticket broker that was listed on your Silbermond order receipt. You may need to return the Silbermond tickets to receive a full refund. If you have received your Silbermond tickets electronically, you do not need to return them. The other concert ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
3) What do I do if the Silbermond event that I had tickets for is postponed and rescheduled but I cannot go?If the Silbermond event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Silbermond tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Silbermond schedule to reflect the new date. TicketSupply.com is not responsible for postponed Silbermond events and can not issue any refunds for these. If there is no rescheduled date and the Silbermond event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
4) I bought Silbermond tickets but now I don't want to go. How do I cancel my order?Unfortunately, because other concert tickets are a one-of-a-kind item our Silbermond ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
5) Help!!! I lost my Silbermond tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your Silbermond tickets. You can contact the ticket broker to see if he or she can have the venue resend the Silbermond tickets. However, there are no guarantees so it is important that you keep the Silbermond tickets safe once you receive them. You can find your Silbermond ticket broker's information on your receipt that was emailed to you.