FAQ
1) What do I do if the The Dallas Brass event that I had tickets for is postponed and rescheduled but I cannot go?If the The Dallas Brass event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the The Dallas Brass tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the The Dallas Brass schedule to reflect the new date. TicketSupply.com is not responsible for postponed The Dallas Brass events and can not issue any refunds for these. If there is no rescheduled date and the The Dallas Brass event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) Where does TicketSupply.com get the The Dallas Brass tickets it offers for sale?The The Dallas Brass tickets on TicketSupply.com are obtained by a ticket broker who finds individuals, businesses, season ticket holders, who can't attend the event and will purchase them for you. Our 100% guarantees that your The Dallas Brass tickets are authentic and valid for entry!
3) How do I know if the The Dallas Brass event has been cancelled due to inclement weather?If inclement weather is being experienced on the day of the The Dallas Brass event, contact the venue to see if the event has been postponed or cancelled. The concert venue will have the most updated The Dallas Brass event information along with any alternate parking arrangements due to treacherous conditions in and around the location.
4) What do I do if the pop & rock event that I have tickets for is cancelled and no replacement The Dallas Brass event is scheduled?We suggest calling your ticket broker that was listed on your The Dallas Brass order receipt. You may need to return the The Dallas Brass tickets to receive a full refund. If you have received your The Dallas Brass tickets electronically, you do not need to return them. The pop & rock ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
5) What if I don't know which concert event I want to see?If you like concert events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "The Dallas Brass"). Or, you can locate all performers at a particular concert venue and choose that way.