FAQ
1) What do I do if my order for The Philly Pops tickets has not been confirmed by the ticket broker?If the classical ticket broker has not confirmed your order for The Philly Pops tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the The Philly Pops order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other The Philly Pops tickets for you or we will allow you to cancel the order for a refund. When looking for alternate The Philly Pops tickets, we will try to find those with a similar price and location. However, supply and demand for classical events dictate price and location so there are no guarantees.
2) How do I find parking information, security procedures, and the The Philly Pops gate opening times for the venue?The best way to get the most accurate and updated The Philly Pops event details is to contact venue directly. A classical representative will be able to direct you to find more information about parking and any relevant security details for the The Philly Pops event. The representative will also be able to provide you with the The Philly Pops gate/door opening times. In most cases, this The Philly Pops event information will also be available on the venues web site.
3) Why isn't my name displayed on my The Philly Pops tickets?You are purchasing these The Philly Pops tickets from a ticket broker who has obtained them for you from someone who couldn't attend the The Philly Pops event. Since the concert venue only scans the ticket barcodes, the name on the The Philly Pops ticket is irrelevant. It should not prevent you from seeing The Philly Pops and experiencing the full classical event.
4) I think I may have received the wrong The Philly Pops tickets. What do I do?It is rare that a buyer will receive the wrong The Philly Pops tickets, but accidents can happen. If you believe that you have received the incorrect The Philly Pops tickets, please contact the ticket broker that is listed on your The Philly Pops receipt and provide your order number. Please note that your name isn't always the name on the classical tickets and that isn't a problem, those are your concert tickets. If the The Philly Pops tickets are in a better section, then the ticket broker might have decided to upgrade your The Philly Pops tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong The Philly Pops tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on classical tickets so you should not have any concerns.
5) How do I print my electronic classical tickets to see The Philly Pops?You will need a printer and may need Adobe Reader (which is free) to print any The Philly Pops tickets that are delivered electronically. You will either receive an email containing a link to download and print the tickets or receive the tickets as an attachment to that email.