FAQ
1) Are the listed prices for Tokio Hotel tickets different from their face value?In most cases, the listed price will be different from the face value of the Tokio Hotel tickets. The posted price for these Tokio Hotel tickets is determined by the ticket broker. Ticket brokers need to account for expenses in obtaining the tickets, delivery charges, convenience fees, and other charges in addition to the cost of acquiring the Tokio Hotel tickets. Buyers may pay more or less than face value for their Tokio Hotel tickets.
2) What if the Tokio Hotel event is postponed?If the Tokio Hotel event is postponed, your Tokio Hotel tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your Tokio Hotel tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your Tokio Hotel tickets.
3) Do you offer discounted tickets for alternative events?Yes, TicketSupply.com offers discounted pricing on tickets for alternative events and every other concert event. You can search by alternative or by the name of a specific performer (i.e. "Tokio Hotel") in order to find discounted tickets to their events. If you have a specific city or state in mind, enter it when doing your search in order to narrow the list of displayed results.
4) What do I do if the Tokio Hotel start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Tokio Hotel event. They would be happy to let you know of any changes to the Tokio Hotel event.
5) I think I may have received the wrong Tokio Hotel tickets. What do I do?It is rare that a buyer will receive the wrong Tokio Hotel tickets, but accidents can happen. If you believe that you have received the incorrect Tokio Hotel tickets, please contact the ticket broker that is listed on your Tokio Hotel receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the Tokio Hotel tickets are in a better section, then the ticket broker might have decided to upgrade your Tokio Hotel tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Tokio Hotel tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.