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FAQ
1) What do I do if the latin event that I have tickets for is cancelled and no replacement Willie Jones III event is scheduled?We suggest calling your ticket broker that was listed on your Willie Jones III order receipt. You may need to return the Willie Jones III tickets to receive a full refund. If you have received your Willie Jones III tickets electronically, you do not need to return them. The latin ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) Can my Willie Jones III tickets be sent to an address other than my billing address?Willie Jones III tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some Willie Jones III ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific Willie Jones III tickets can be electronic tickets, please contact our customer support and they can help you find this information.
3) What do I do if I received an error message when placing my Willie Jones III ticket order?If you see an error message when you are placing your order for Willie Jones III tickets, check to make sure that the details you provided on the Willie Jones III order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
4) What do I do if the latin event that I have tickets for is cancelled and no replacement Willie Jones III event is scheduled?We suggest calling your ticket broker that was listed on your Willie Jones III order receipt. You may need to return the Willie Jones III tickets to receive a full refund. If you have received your Willie Jones III tickets electronically, you do not need to return them. The latin ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
5) I purchased more than one Willie Jones III ticket, are all the seats together?Unless it is clearly noted on the Willie Jones III ticket notes, all of the tickets for the Willie Jones III event are seated together. If you already purchased, you would most likely be able to see if they were not consecutive seating on your Willie Jones III receipt.