FAQ1) I bought Winter Jam tickets but now I don't want to go. How do I cancel my order?
Unfortunately, because pop & rock tickets are a one-of-a-kind item our Winter Jam ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.2) Help!!! I lost my Winter Jam tickets for the event! Can you do anything?
Unfortunately, TicketSupply.com is unable to help if you have lost your Winter Jam tickets. You can contact the ticket broker to see if he or she can have the venue resend the Winter Jam tickets. However, there are no guarantees so it is important that you keep the Winter Jam tickets safe once you receive them. You can find your Winter Jam ticket broker's information on your receipt that was emailed to you.3) I want to purchase pop & rock tickets but I don't know if an event for Winter Jam is planned in the near future. How do I find information about the Winter Jam schedule?
TicketSupply.com posts the Winter Jam schedule if it has been made public. You can view the Winter Jam schedule on our site and select the date you want to attend (if available). Our site will supply a list of all available tickets to see Winter Jam. Just select the tickets you want, make a purchase, and get ready to attend that pop & rock event of a lifetime!4) Is there a guarantee for the delivery of your Winter Jam tickets?
You will be notified of the approximate ship date after you order. Typically Winter Jam tickets are shipped within 1 business day but there may be cases where the pop & rock tickets are not shipped right away. We guarantee that your Winter Jam tickets will arrive to you in time for the event. If it is not possible to get your Winter Jam tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the pop & rock event. 5) Why isn't my name displayed on my Winter Jam tickets?
You are purchasing these Winter Jam tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Winter Jam event. Since the concert venue only scans the ticket barcodes, the name on the Winter Jam ticket is irrelevant. It should not prevent you from seeing Winter Jam and experiencing the full pop & rock event.