FAQ
1) What do I do if my order for You're Never Alone tickets has not been confirmed by the ticket broker?If the musical & play ticket broker has not confirmed your order for You're Never Alone tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the You're Never Alone order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other You're Never Alone tickets for you or we will allow you to cancel the order for a refund. When looking for alternate You're Never Alone tickets, we will try to find those with a similar price and location. However, supply and demand for musical & play events dictate price and location so there are no guarantees.
2) Do you have You're Never Alone event tickets?Yes, TicketSupply.com offers tickets for You're Never Alone at the lowest prices available. You can easily search our site by typing "You're Never Alone" in the search box. Or you can browse to that page directly by visiting theater and then clicking musical & play. This will allow you to view the entire inventory of low-priced You're Never Alone tickets; you can even view seat information for each You're Never Alone ticket, which allows you to make the most informed purchasing decision to see your musical & play event!
3) What do I do if I received an error message when placing my You're Never Alone ticket order?If you see an error message when you are placing your order for You're Never Alone tickets, check to make sure that the details you provided on the You're Never Alone order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
4) What do I do if the musical & play event that I have tickets for is cancelled and no replacement You're Never Alone event is scheduled?We suggest calling your ticket broker that was listed on your You're Never Alone order receipt. You may need to return the You're Never Alone tickets to receive a full refund. If you have received your You're Never Alone tickets electronically, you do not need to return them. The musical & play ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
5) What do I do if the You're Never Alone event that I had tickets for is postponed and rescheduled but I cannot go?If the You're Never Alone event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the You're Never Alone tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the You're Never Alone schedule to reflect the new date. TicketSupply.com is not responsible for postponed You're Never Alone events and can not issue any refunds for these. If there is no rescheduled date and the You're Never Alone event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.