FAQ
1) What if the Allen Edwards event is postponed?If the Allen Edwards event is postponed, your Allen Edwards tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your Allen Edwards tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your Allen Edwards tickets.
2) What do I do if the Allen Edwards event that I had tickets for is postponed and rescheduled but I cannot go?If the Allen Edwards event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Allen Edwards tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Allen Edwards schedule to reflect the new date. TicketSupply.com is not responsible for postponed Allen Edwards events and can not issue any refunds for these. If there is no rescheduled date and the Allen Edwards event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) How can I get aisle seats to see Allen Edwards?For any tickets, including those to see Allen Edwards, aisle seats are a hot item. If any Allen Edwards ticket within a listing is seated on an aisle, this detail will usually be provided by the ticket broker when they list the Allen Edwards tickets. Buyers should read the information listed in the ticket posting details (under the Allen Edwards specific ticket listing) to find this information. If there are no notes on the listing and no mention of an aisle seat, buyers should assume that the Allen Edwards seats are not located on an aisle.
4) I think I may have received the wrong Allen Edwards tickets. What do I do?It is rare that a buyer will receive the wrong Allen Edwards tickets, but accidents can happen. If you believe that you have received the incorrect Allen Edwards tickets, please contact the ticket broker that is listed on your Allen Edwards receipt and provide your order number. Please note that your name isn't always the name on the pop & rock tickets and that isn't a problem, those are your concert tickets. If the Allen Edwards tickets are in a better section, then the ticket broker might have decided to upgrade your Allen Edwards tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Allen Edwards tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on pop & rock tickets so you should not have any concerns.
5) What do I do if my order for Allen Edwards tickets has not been confirmed by the ticket broker?If the pop & rock ticket broker has not confirmed your order for Allen Edwards tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Allen Edwards order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Allen Edwards tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Allen Edwards tickets, we will try to find those with a similar price and location. However, supply and demand for pop & rock events dictate price and location so there are no guarantees.