FAQ
1) I bought American Salute tickets but now I don't want to go. How do I cancel my order?Unfortunately, because pop & rock tickets are a one-of-a-kind item our American Salute ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
2) Why are there sometimes fees charged for picking up American Salute tickets?Last minute American Salute orders may be subject to an additional fee because of the logistics of getting your American Salute tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
3) Help!!! I lost my American Salute tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your American Salute tickets. You can contact the ticket broker to see if he or she can have the venue resend the American Salute tickets. However, there are no guarantees so it is important that you keep the American Salute tickets safe once you receive them. You can find your American Salute ticket broker's information on your receipt that was emailed to you.
4) What do I do if I never received or I accidentally deleted the email needed to print my American Salute tickets?If you did not receive the email needed to print your American Salute tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your American Salute receipt. They can resend the American Salute tickets for you. If you are unable to find your pop & rock ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
5) What do I do if my order for American Salute tickets has not been confirmed by the ticket broker?If the pop & rock ticket broker has not confirmed your order for American Salute tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the American Salute order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other American Salute tickets for you or we will allow you to cancel the order for a refund. When looking for alternate American Salute tickets, we will try to find those with a similar price and location. However, supply and demand for pop & rock events dictate price and location so there are no guarantees.