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FAQ
1) I think I may have received the wrong Arch of Love tickets. What do I do?It is rare that a buyer will receive the wrong Arch of Love tickets, but accidents can happen. If you believe that you have received the incorrect Arch of Love tickets, please contact the ticket broker that is listed on your Arch of Love receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the Arch of Love tickets are in a better section, then the ticket broker might have decided to upgrade your Arch of Love tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Arch of Love tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.
2) What if the Arch of Love event is postponed?If the Arch of Love event is postponed, your Arch of Love tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your Arch of Love tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your Arch of Love tickets.
3) Do you offer discounted tickets for alternative events?Yes, TicketSupply.com offers discounted pricing on tickets for alternative events and every other concert event. You can search by alternative or by the name of a specific performer (i.e. "Arch of Love") in order to find discounted tickets to their events. If you have a specific city or state in mind, enter it when doing your search in order to narrow the list of displayed results.
4) What do I do if I never received or I accidentally deleted the email needed to print my Arch of Love tickets?If you did not receive the email needed to print your Arch of Love tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Arch of Love receipt. They can resend the Arch of Love tickets for you. If you are unable to find your alternative ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
5) What do I do if the Arch of Love event that I had tickets for is postponed and rescheduled but I cannot go?If the Arch of Love event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Arch of Love tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Arch of Love schedule to reflect the new date. TicketSupply.com is not responsible for postponed Arch of Love events and can not issue any refunds for these. If there is no rescheduled date and the Arch of Love event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.