FAQ
1) How can I get aisle seats to see At The Gates?For any tickets, including those to see At The Gates, aisle seats are a hot item. If any At The Gates ticket within a listing is seated on an aisle, this detail will usually be provided by the ticket broker when they list the At The Gates tickets. Buyers should read the information listed in the ticket posting details (under the At The Gates specific ticket listing) to find this information. If there are no notes on the listing and no mention of an aisle seat, buyers should assume that the At The Gates seats are not located on an aisle.
2) How do I find parking information, security procedures, and the At The Gates gate opening times for the venue?The best way to get the most accurate and updated At The Gates event details is to contact venue directly. A alternative representative will be able to direct you to find more information about parking and any relevant security details for the At The Gates event. The representative will also be able to provide you with the At The Gates gate/door opening times. In most cases, this At The Gates event information will also be available on the venues web site.
3) What do I do if my order for At The Gates tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for At The Gates tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the At The Gates order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other At The Gates tickets for you or we will allow you to cancel the order for a refund. When looking for alternate At The Gates tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.
4) Why isn't my name displayed on my At The Gates tickets?You are purchasing these At The Gates tickets from a ticket broker who has obtained them for you from someone who couldn't attend the At The Gates event. Since the concert venue only scans the ticket barcodes, the name on the At The Gates ticket is irrelevant. It should not prevent you from seeing At The Gates and experiencing the full alternative event.
5) What do I do if the At The Gates event that I had tickets for is postponed and rescheduled but I cannot go?If the At The Gates event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the At The Gates tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the At The Gates schedule to reflect the new date. TicketSupply.com is not responsible for postponed At The Gates events and can not issue any refunds for these. If there is no rescheduled date and the At The Gates event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.