FAQ
1) I purchased more than one Augustana ticket, are all the seats together?Unless it is clearly noted on the Augustana ticket notes, all of the tickets for the Augustana event are seated together. If you already purchased, you would most likely be able to see if they were not consecutive seating on your Augustana receipt.
2) How do I find the seats for Augustana tickets?On the page containing Augustana ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Augustana seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Augustana ticket notes.
3) I think I may have received the wrong Augustana tickets. What do I do?It is rare that a buyer will receive the wrong Augustana tickets, but accidents can happen. If you believe that you have received the incorrect Augustana tickets, please contact the ticket broker that is listed on your Augustana receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the Augustana tickets are in a better section, then the ticket broker might have decided to upgrade your Augustana tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Augustana tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.
4) How do I know I am getting a good price when buying alternative tickets to see Augustana?Our website specializes in sold-out and unavailable seating for Augustana events and many others. When you purchase Augustana tickets from us you can rest assured that our prices are cheaper than our competitors. When you are comparing the prices, consider the Augustana ticket availability, alternative event popularity, and the expenses that ticket brokers incur when they obtained the Augustana tickets.
5) What do I do if my order for Augustana tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for Augustana tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Augustana order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Augustana tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Augustana tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.