FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my Aurora tickets?If you did not receive the email needed to print your Aurora tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Aurora receipt. They can resend the Aurora tickets for you. If you are unable to find your pop & rock ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
2) What do I do if the Aurora event that I had tickets for is postponed and rescheduled but I cannot go?If the Aurora event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Aurora tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Aurora schedule to reflect the new date. TicketSupply.com is not responsible for postponed Aurora events and can not issue any refunds for these. If there is no rescheduled date and the Aurora event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) What do I do if the pop & rock event that I have tickets for is cancelled and no replacement Aurora event is scheduled?We suggest calling your ticket broker that was listed on your Aurora order receipt. You may need to return the Aurora tickets to receive a full refund. If you have received your Aurora tickets electronically, you do not need to return them. The pop & rock ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
4) I want to attend the Aurora event in several cities. Can I view the entire Aurora schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Aurora tour dates to simplify your shopping experience. Just search Aurora or browse the concert section for Aurora. There you will see the Aurora schedule listed and you'll find the dates that the Aurora event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen Aurora or been to a concert or pop & rock event then feel free to just ask one of our ticket specialists.
5) I ordered my Aurora tickets. When will they ship?Once you have ordered your Aurora tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Aurora tickets using the website link and/or contact your ticket broker for more information. We guarantee that your pop & rock tickets will arrive in time for the Aurora event!