FAQ
1) What do I do if the Baby Bash start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Baby Bash event. They would be happy to let you know of any changes to the Baby Bash event.
2) I ordered my Baby Bash tickets. When will they ship?Once you have ordered your Baby Bash tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Baby Bash tickets using the website link and/or contact your ticket broker for more information. We guarantee that your r & b & soul tickets will arrive in time for the Baby Bash event!
3) I think I may have received the wrong Baby Bash tickets. What do I do?It is rare that a buyer will receive the wrong Baby Bash tickets, but accidents can happen. If you believe that you have received the incorrect Baby Bash tickets, please contact the ticket broker that is listed on your Baby Bash receipt and provide your order number. Please note that your name isn't always the name on the r & b & soul tickets and that isn't a problem, those are your concert tickets. If the Baby Bash tickets are in a better section, then the ticket broker might have decided to upgrade your Baby Bash tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Baby Bash tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on r & b & soul tickets so you should not have any concerns.
4) What do I do if my order for Baby Bash tickets has not been confirmed by the ticket broker?If the r & b & soul ticket broker has not confirmed your order for Baby Bash tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Baby Bash order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Baby Bash tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Baby Bash tickets, we will try to find those with a similar price and location. However, supply and demand for r & b & soul events dictate price and location so there are no guarantees.
5) How do I find parking information, security procedures, and the Baby Bash gate opening times for the venue?The best way to get the most accurate and updated Baby Bash event details is to contact venue directly. A r & b & soul representative will be able to direct you to find more information about parking and any relevant security details for the Baby Bash event. The representative will also be able to provide you with the Baby Bash gate/door opening times. In most cases, this Baby Bash event information will also be available on the venues web site.