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FAQ
1) What do I do if the hard rock & metal event that I have tickets for is cancelled and no replacement Backtrack event is scheduled?We suggest calling your ticket broker that was listed on your Backtrack order receipt. You may need to return the Backtrack tickets to receive a full refund. If you have received your Backtrack tickets electronically, you do not need to return them. The hard rock & metal ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) I want to attend the Backtrack event in several cities. Can I view the entire Backtrack schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Backtrack tour dates to simplify your shopping experience. Just search Backtrack or browse the concert section for Backtrack. There you will see the Backtrack schedule listed and you'll find the dates that the Backtrack event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen Backtrack or been to a concert or hard rock & metal event then feel free to just ask one of our ticket specialists.
3) Is there a way for me to verify that my Backtrack tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Backtrack, or any other, tickets. However, TicketSupply.com verifies that all Backtrack tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
4) Why isn't my name displayed on my Backtrack tickets?You are purchasing these Backtrack tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Backtrack event. Since the concert venue only scans the ticket barcodes, the name on the Backtrack ticket is irrelevant. It should not prevent you from seeing Backtrack and experiencing the full hard rock & metal event.
5) How do I know if the Backtrack event has been cancelled due to inclement weather?If inclement weather is being experienced on the day of the Backtrack event, contact the venue to see if the event has been postponed or cancelled. The concert venue will have the most updated Backtrack event information along with any alternate parking arrangements due to treacherous conditions in and around the location.