FAQ
1) I think I may have received the wrong Bay Boys of Broadway tickets. What do I do?It is rare that a buyer will receive the wrong Bay Boys of Broadway tickets, but accidents can happen. If you believe that you have received the incorrect Bay Boys of Broadway tickets, please contact the ticket broker that is listed on your Bay Boys of Broadway receipt and provide your order number. Please note that your name isn't always the name on the musical & play tickets and that isn't a problem, those are your theater tickets. If the Bay Boys of Broadway tickets are in a better section, then the ticket broker might have decided to upgrade your Bay Boys of Broadway tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Bay Boys of Broadway tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on musical & play tickets so you should not have any concerns.
2) What do I do if my order for Bay Boys of Broadway tickets has not been confirmed by the ticket broker?If the musical & play ticket broker has not confirmed your order for Bay Boys of Broadway tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Bay Boys of Broadway order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Bay Boys of Broadway tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Bay Boys of Broadway tickets, we will try to find those with a similar price and location. However, supply and demand for musical & play events dictate price and location so there are no guarantees.
3) What do I do if the Bay Boys of Broadway start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the theater venue to determine the correct start time for the Bay Boys of Broadway event. They would be happy to let you know of any changes to the Bay Boys of Broadway event.
4) I ordered my Bay Boys of Broadway tickets. When will they ship?Once you have ordered your Bay Boys of Broadway tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Bay Boys of Broadway tickets using the website link and/or contact your ticket broker for more information. We guarantee that your musical & play tickets will arrive in time for the Bay Boys of Broadway event!
5) As a buyer of Bay Boys of Broadway tickets, what are my responsibilities?TicketSupply.com requires all Bay Boys of Broadway ticket buyers to review and understand that all sales are final and that Bay Boys of Broadway ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any musical & play ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your Bay Boys of Broadway tickets will be good for the rescheduled date.