FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my Beyond Creation tickets?If you did not receive the email needed to print your Beyond Creation tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Beyond Creation receipt. They can resend the Beyond Creation tickets for you. If you are unable to find your hard rock & metal ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
2) What do I do if the Beyond Creation event that I had tickets for is postponed and rescheduled but I cannot go?If the Beyond Creation event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Beyond Creation tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Beyond Creation schedule to reflect the new date. TicketSupply.com is not responsible for postponed Beyond Creation events and can not issue any refunds for these. If there is no rescheduled date and the Beyond Creation event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) What do I do if I received an error message when placing my Beyond Creation ticket order?If you see an error message when you are placing your order for Beyond Creation tickets, check to make sure that the details you provided on the Beyond Creation order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
4) What do I do if the hard rock & metal event that I have tickets for is cancelled and no replacement Beyond Creation event is scheduled?We suggest calling your ticket broker that was listed on your Beyond Creation order receipt. You may need to return the Beyond Creation tickets to receive a full refund. If you have received your Beyond Creation tickets electronically, you do not need to return them. The hard rock & metal ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
5) I want to attend the Beyond Creation event in several cities. Can I view the entire Beyond Creation schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Beyond Creation tour dates to simplify your shopping experience. Just search Beyond Creation or browse the concert section for Beyond Creation. There you will see the Beyond Creation schedule listed and you'll find the dates that the Beyond Creation event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen Beyond Creation or been to a concert or hard rock & metal event then feel free to just ask one of our ticket specialists.