FAQ
1) What do I do if the Big 12 Mens Tournament event that I had tickets for is postponed and rescheduled but I cannot go?If the Big 12 Mens Tournament event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Big 12 Mens Tournament tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Big 12 Mens Tournament schedule to reflect the new date. TicketSupply.com is not responsible for postponed Big 12 Mens Tournament events and can not issue any refunds for these. If there is no rescheduled date and the Big 12 Mens Tournament event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) Where does TicketSupply.com get the Big 12 Mens Tournament tickets it offers for sale?The Big 12 Mens Tournament tickets on TicketSupply.com are obtained by a ticket broker who finds individuals, businesses, season ticket holders, who can't attend the event and will purchase them for you. Our 100% guarantees that your Big 12 Mens Tournament tickets are authentic and valid for entry!
3) What do I do if the basketball event that I have tickets for is cancelled and no replacement Big 12 Mens Tournament event is scheduled?We suggest calling your ticket broker that was listed on your Big 12 Mens Tournament order receipt. You may need to return the Big 12 Mens Tournament tickets to receive a full refund. If you have received your Big 12 Mens Tournament tickets electronically, you do not need to return them. The basketball ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
4) Help!!! I lost my Big 12 Mens Tournament tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your Big 12 Mens Tournament tickets. You can contact the ticket broker to see if he or she can have the venue resend the Big 12 Mens Tournament tickets. However, there are no guarantees so it is important that you keep the Big 12 Mens Tournament tickets safe once you receive them. You can find your Big 12 Mens Tournament ticket broker's information on your receipt that was emailed to you.
5) Is there a guarantee for the delivery of your Big 12 Mens Tournament tickets?You will be notified of the approximate ship date after you order. Typically Big 12 Mens Tournament tickets are shipped within 1 business day but there may be cases where the basketball tickets are not shipped right away. We guarantee that your Big 12 Mens Tournament tickets will arrive to you in time for the event. If it is not possible to get your Big 12 Mens Tournament tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the basketball event.