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FAQ
1) What do I do if the musical & play event that I have tickets for is cancelled and no replacement BikeFace event is scheduled?We suggest calling your ticket broker that was listed on your BikeFace order receipt. You may need to return the BikeFace tickets to receive a full refund. If you have received your BikeFace tickets electronically, you do not need to return them. The musical & play ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) I want to attend the BikeFace event in several cities. Can I view the entire BikeFace schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the BikeFace tour dates to simplify your shopping experience. Just search BikeFace or browse the theater section for BikeFace. There you will see the BikeFace schedule listed and you'll find the dates that the BikeFace event will be held in your desired locations. If you have been to a theater event before then be sure to select the best seats for your preference. If you haven't seen BikeFace or been to a theater or musical & play event then feel free to just ask one of our ticket specialists.
3) Is there a way for me to verify that my BikeFace tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for BikeFace, or any other, tickets. However, TicketSupply.com verifies that all BikeFace tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
4) I ordered my BikeFace tickets. When will they ship?Once you have ordered your BikeFace tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your BikeFace tickets using the website link and/or contact your ticket broker for more information. We guarantee that your musical & play tickets will arrive in time for the BikeFace event!
5) How do I find parking information, security procedures, and the BikeFace gate opening times for the venue?The best way to get the most accurate and updated BikeFace event details is to contact venue directly. A musical & play representative will be able to direct you to find more information about parking and any relevant security details for the BikeFace event. The representative will also be able to provide you with the BikeFace gate/door opening times. In most cases, this BikeFace event information will also be available on the venues web site.