FAQ
1) There isn't time to ship my Brasil Summerfest tickets; can I get my tickets at will call?Yes, you can either get your Brasil Summerfest tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your Brasil Summerfest ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your festival & tour tickets. Note: If you are picking your Brasil Summerfest tickets up at will call, be sure to bring your ID to the box office window.
2) What do I do if the Brasil Summerfest event that I had tickets for is postponed and rescheduled but I cannot go?If the Brasil Summerfest event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Brasil Summerfest tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Brasil Summerfest schedule to reflect the new date. TicketSupply.com is not responsible for postponed Brasil Summerfest events and can not issue any refunds for these. If there is no rescheduled date and the Brasil Summerfest event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) What do I do if I never received or I accidentally deleted the email needed to print my Brasil Summerfest tickets?If you did not receive the email needed to print your Brasil Summerfest tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Brasil Summerfest receipt. They can resend the Brasil Summerfest tickets for you. If you are unable to find your festival & tour ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
4) Can my Brasil Summerfest tickets be sent to an address other than my billing address?Brasil Summerfest tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some Brasil Summerfest ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific Brasil Summerfest tickets can be electronic tickets, please contact our customer support and they can help you find this information.
5) What do I do if the Brasil Summerfest start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Brasil Summerfest event. They would be happy to let you know of any changes to the Brasil Summerfest event.