FAQ
1) Help!!! I lost my Breakthru Entertainment Presents tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your Breakthru Entertainment Presents tickets. You can contact the ticket broker to see if he or she can have the venue resend the Breakthru Entertainment Presents tickets. However, there are no guarantees so it is important that you keep the Breakthru Entertainment Presents tickets safe once you receive them. You can find your Breakthru Entertainment Presents ticket broker's information on your receipt that was emailed to you.
2) Is there a guarantee for the delivery of your Breakthru Entertainment Presents tickets?You will be notified of the approximate ship date after you order. Typically Breakthru Entertainment Presents tickets are shipped within 1 business day but there may be cases where the other concert tickets are not shipped right away. We guarantee that your Breakthru Entertainment Presents tickets will arrive to you in time for the event. If it is not possible to get your Breakthru Entertainment Presents tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the other concert event.
3) I purchased more than one Breakthru Entertainment Presents ticket, are all the seats together?Unless it is clearly noted on the Breakthru Entertainment Presents ticket notes, all of the tickets for the Breakthru Entertainment Presents event are seated together. If you already purchased, you would most likely be able to see if they were not consecutive seating on your Breakthru Entertainment Presents receipt.
4) I bought Breakthru Entertainment Presents tickets but now I don't want to go. How do I cancel my order?Unfortunately, because other concert tickets are a one-of-a-kind item our Breakthru Entertainment Presents ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
5) I think I may have received the wrong Breakthru Entertainment Presents tickets. What do I do?It is rare that a buyer will receive the wrong Breakthru Entertainment Presents tickets, but accidents can happen. If you believe that you have received the incorrect Breakthru Entertainment Presents tickets, please contact the ticket broker that is listed on your Breakthru Entertainment Presents receipt and provide your order number. Please note that your name isn't always the name on the other concert tickets and that isn't a problem, those are your concert tickets. If the Breakthru Entertainment Presents tickets are in a better section, then the ticket broker might have decided to upgrade your Breakthru Entertainment Presents tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Breakthru Entertainment Presents tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on other concert tickets so you should not have any concerns.