FAQ
1) Is there a guarantee for the delivery of your Brian Vander Ark tickets?You will be notified of the approximate ship date after you order. Typically Brian Vander Ark tickets are shipped within 1 business day but there may be cases where the pop & rock tickets are not shipped right away. We guarantee that your Brian Vander Ark tickets will arrive to you in time for the event. If it is not possible to get your Brian Vander Ark tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the pop & rock event.
2) Help!!! I lost my Brian Vander Ark tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your Brian Vander Ark tickets. You can contact the ticket broker to see if he or she can have the venue resend the Brian Vander Ark tickets. However, there are no guarantees so it is important that you keep the Brian Vander Ark tickets safe once you receive them. You can find your Brian Vander Ark ticket broker's information on your receipt that was emailed to you.
3) How do I find parking information, security procedures, and the Brian Vander Ark gate opening times for the venue?The best way to get the most accurate and updated Brian Vander Ark event details is to contact venue directly. A pop & rock representative will be able to direct you to find more information about parking and any relevant security details for the Brian Vander Ark event. The representative will also be able to provide you with the Brian Vander Ark gate/door opening times. In most cases, this Brian Vander Ark event information will also be available on the venues web site.
4) Why isn't my name displayed on my Brian Vander Ark tickets?You are purchasing these Brian Vander Ark tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Brian Vander Ark event. Since the concert venue only scans the ticket barcodes, the name on the Brian Vander Ark ticket is irrelevant. It should not prevent you from seeing Brian Vander Ark and experiencing the full pop & rock event.
5) What do I do if my order for Brian Vander Ark tickets has not been confirmed by the ticket broker?If the pop & rock ticket broker has not confirmed your order for Brian Vander Ark tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Brian Vander Ark order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Brian Vander Ark tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Brian Vander Ark tickets, we will try to find those with a similar price and location. However, supply and demand for pop & rock events dictate price and location so there are no guarantees.