FAQ
1) What do I do if the football event that I have tickets for is cancelled and no replacement BYU Cougar Tipoff event is scheduled?We suggest calling your ticket broker that was listed on your BYU Cougar Tipoff order receipt. You may need to return the BYU Cougar Tipoff tickets to receive a full refund. If you have received your BYU Cougar Tipoff tickets electronically, you do not need to return them. The football ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) I want to attend the BYU Cougar Tipoff event in several cities. Can I view the entire BYU Cougar Tipoff schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the BYU Cougar Tipoff tour dates to simplify your shopping experience. Just search BYU Cougar Tipoff or browse the sports section for BYU Cougar Tipoff. There you will see the BYU Cougar Tipoff schedule listed and you'll find the dates that the BYU Cougar Tipoff event will be held in your desired locations. If you have been to a sports event before then be sure to select the best seats for your preference. If you haven't seen BYU Cougar Tipoff or been to a sports or football event then feel free to just ask one of our ticket specialists.
3) Is there a way for me to verify that my BYU Cougar Tipoff tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for BYU Cougar Tipoff, or any other, tickets. However, TicketSupply.com verifies that all BYU Cougar Tipoff tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
4) I ordered my BYU Cougar Tipoff tickets. When will they ship?Once you have ordered your BYU Cougar Tipoff tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your BYU Cougar Tipoff tickets using the website link and/or contact your ticket broker for more information. We guarantee that your football tickets will arrive in time for the BYU Cougar Tipoff event!
5) I think I may have received the wrong BYU Cougar Tipoff tickets. What do I do?It is rare that a buyer will receive the wrong BYU Cougar Tipoff tickets, but accidents can happen. If you believe that you have received the incorrect BYU Cougar Tipoff tickets, please contact the ticket broker that is listed on your BYU Cougar Tipoff receipt and provide your order number. Please note that your name isn't always the name on the football tickets and that isn't a problem, those are your sports tickets. If the BYU Cougar Tipoff tickets are in a better section, then the ticket broker might have decided to upgrade your BYU Cougar Tipoff tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong BYU Cougar Tipoff tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on football tickets so you should not have any concerns.