FAQ
1) There isn't time to ship my Candlebox tickets; can I get my tickets at will call?Yes, you can either get your Candlebox tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your Candlebox ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your alternative tickets. Note: If you are picking your Candlebox tickets up at will call, be sure to bring your ID to the box office window.
2) Who determines the face value of my Candlebox ticket?The artist, venue, or promoter determines the face value of your Candlebox ticket. TicketSupply.com does not play any role in determining face values of Candlebox or other tickets. Additional charges that may be included in concert tickets price are a facility charge, convenience charge, order processing fee, taxes, and delivery price.
3) Is there a guarantee for the delivery of your Candlebox tickets?You will be notified of the approximate ship date after you order. Typically Candlebox tickets are shipped within 1 business day but there may be cases where the alternative tickets are not shipped right away. We guarantee that your Candlebox tickets will arrive to you in time for the event. If it is not possible to get your Candlebox tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the alternative event.
4) Why isn't my name displayed on my Candlebox tickets?You are purchasing these Candlebox tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Candlebox event. Since the concert venue only scans the ticket barcodes, the name on the Candlebox ticket is irrelevant. It should not prevent you from seeing Candlebox and experiencing the full alternative event.
5) I want to purchase alternative tickets but I don't know if an event for Candlebox is planned in the near future. How do I find information about the Candlebox schedule?TicketSupply.com posts the Candlebox schedule if it has been made public. You can view the Candlebox schedule on our site and select the date you want to attend (if available). Our site will supply a list of all available tickets to see Candlebox. Just select the tickets you want, make a purchase, and get ready to attend that alternative event of a lifetime!