FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my Castle tickets?If you did not receive the email needed to print your Castle tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Castle receipt. They can resend the Castle tickets for you. If you are unable to find your pop & rock ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
2) Are the listed prices for Castle tickets different from their face value?In most cases, the listed price will be different from the face value of the Castle tickets. The posted price for these Castle tickets is determined by the ticket broker. Ticket brokers need to account for expenses in obtaining the tickets, delivery charges, convenience fees, and other charges in addition to the cost of acquiring the Castle tickets. Buyers may pay more or less than face value for their Castle tickets.
3) How can I get aisle seats to see Castle?For any tickets, including those to see Castle, aisle seats are a hot item. If any Castle ticket within a listing is seated on an aisle, this detail will usually be provided by the ticket broker when they list the Castle tickets. Buyers should read the information listed in the ticket posting details (under the Castle specific ticket listing) to find this information. If there are no notes on the listing and no mention of an aisle seat, buyers should assume that the Castle seats are not located on an aisle.
4) What do I do if the Castle start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Castle event. They would be happy to let you know of any changes to the Castle event.
5) I ordered my Castle tickets. When will they ship?Once you have ordered your Castle tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Castle tickets using the website link and/or contact your ticket broker for more information. We guarantee that your pop & rock tickets will arrive in time for the Castle event!