FAQ
1) What do I do if the Chad Van Gaalen event that I had tickets for is postponed and rescheduled but I cannot go?If the Chad Van Gaalen event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Chad Van Gaalen tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Chad Van Gaalen schedule to reflect the new date. TicketSupply.com is not responsible for postponed Chad Van Gaalen events and can not issue any refunds for these. If there is no rescheduled date and the Chad Van Gaalen event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What is the best alternative event happening now?All of our offered alternative events are outstanding but we recommend considering our Chad Van Gaalen tickets. These are very popular this year and buyers are purchasing our discounted Chad Van Gaalen tickets as soon as they are posted. Based on this popularity, you are sure to enjoy this alternative event.
3) I think I may have received the wrong Chad Van Gaalen tickets. What do I do?It is rare that a buyer will receive the wrong Chad Van Gaalen tickets, but accidents can happen. If you believe that you have received the incorrect Chad Van Gaalen tickets, please contact the ticket broker that is listed on your Chad Van Gaalen receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the Chad Van Gaalen tickets are in a better section, then the ticket broker might have decided to upgrade your Chad Van Gaalen tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Chad Van Gaalen tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.
4) What do I do if my order for Chad Van Gaalen tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for Chad Van Gaalen tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Chad Van Gaalen order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Chad Van Gaalen tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Chad Van Gaalen tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.
5) What if I don't know which concert event I want to see?If you like concert events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "Chad Van Gaalen"). Or, you can locate all performers at a particular concert venue and choose that way.