FAQ
1) How do I find parking information, security procedures, and the Charlie and the Chocolate Factory gate opening times for the venue?The best way to get the most accurate and updated Charlie and the Chocolate Factory event details is to contact venue directly. A musical & play representative will be able to direct you to find more information about parking and any relevant security details for the Charlie and the Chocolate Factory event. The representative will also be able to provide you with the Charlie and the Chocolate Factory gate/door opening times. In most cases, this Charlie and the Chocolate Factory event information will also be available on the venues web site.
2) What do I do if my order for Charlie and the Chocolate Factory tickets has not been confirmed by the ticket broker?If the musical & play ticket broker has not confirmed your order for Charlie and the Chocolate Factory tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Charlie and the Chocolate Factory order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Charlie and the Chocolate Factory tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Charlie and the Chocolate Factory tickets, we will try to find those with a similar price and location. However, supply and demand for musical & play events dictate price and location so there are no guarantees.
3) I think I may have received the wrong Charlie and the Chocolate Factory tickets. What do I do?It is rare that a buyer will receive the wrong Charlie and the Chocolate Factory tickets, but accidents can happen. If you believe that you have received the incorrect Charlie and the Chocolate Factory tickets, please contact the ticket broker that is listed on your Charlie and the Chocolate Factory receipt and provide your order number. Please note that your name isn't always the name on the musical & play tickets and that isn't a problem, those are your theater tickets. If the Charlie and the Chocolate Factory tickets are in a better section, then the ticket broker might have decided to upgrade your Charlie and the Chocolate Factory tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Charlie and the Chocolate Factory tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on musical & play tickets so you should not have any concerns.
4) What do I do if I never received or I accidentally deleted the email needed to print my Charlie and the Chocolate Factory tickets?If you did not receive the email needed to print your Charlie and the Chocolate Factory tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Charlie and the Chocolate Factory receipt. They can resend the Charlie and the Chocolate Factory tickets for you. If you are unable to find your musical & play ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your theater ticket experience is as easy and worry-free as possible.
5) I am trying to find cheap tickets to see Charlie and the Chocolate Factory near my city, can you help me?TicketSupply.com offers a wide assortment of Charlie and the Chocolate Factory tickets so you are bound to find tickets within your price range. Our inventory is constantly updated so if you do not see the Charlie and the Chocolate Factory tickets you are looking for, check back soon or call our ticket specialists for more information on when we are expecting Charlie and the Chocolate Factory tickets in your area. Once you find the musical & play tickets within your price range, order them quickly so you don't miss a great show by Charlie and the Chocolate Factory.