FAQ
1) How do I know if the Charlotte's Web event has been cancelled due to inclement weather?If inclement weather is being experienced on the day of the Charlotte's Web event, contact the venue to see if the event has been postponed or cancelled. The theater venue will have the most updated Charlotte's Web event information along with any alternate parking arrangements due to treacherous conditions in and around the location.
2) What do I do if I received an error message when placing my Charlotte's Web ticket order?If you see an error message when you are placing your order for Charlotte's Web tickets, check to make sure that the details you provided on the Charlotte's Web order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
3) What do I do if the Charlotte's Web event that I had tickets for is postponed and rescheduled but I cannot go?If the Charlotte's Web event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Charlotte's Web tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Charlotte's Web schedule to reflect the new date. TicketSupply.com is not responsible for postponed Charlotte's Web events and can not issue any refunds for these. If there is no rescheduled date and the Charlotte's Web event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
4) Do you provide any guarantees for my Charlotte's Web tickets?Yes we do! Once the ticket broker has confirmed your order, TicketSupply.com guarantees that your Charlotte's Web tickets will be authentic and that you will receive them in time to attend the Charlotte's Web event. If the Charlotte's Web tickets are hard tickets, they will be mailed to you. If Charlotte's Web tickets are emailable or are digital tickets, the broker may email them to you for your convenience.
5) Help!!! I lost my Charlotte's Web tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your Charlotte's Web tickets. You can contact the ticket broker to see if he or she can have the venue resend the Charlotte's Web tickets. However, there are no guarantees so it is important that you keep the Charlotte's Web tickets safe once you receive them. You can find your Charlotte's Web ticket broker's information on your receipt that was emailed to you.